i have windows xp on my pc. i cannot connect to the internet it tells me that im firewalled via ethernet. and i do not have a isp address and the isp address on my daughters laptop is different. my isp told me i need to download and install something off of microsoft that will automaticily fix my problem. i just don't know what i'm supposed to download and neither did my isp provider. can anyone help.

If your ISP said you need to download "something" to fix it, yet doesn't know what it is, how should we?

Hi angieb9171, ·Provide us the exact error message you are receiving.·Who is the Internet service provider on the computer?·When was the last time you were able to connect to the internet?·What type of internet connection are you using?·Do you have any security software installed on the computer Follow the below methods to narrow down on the issue: Method 1:The security software installed on the computer may be blocking the internet access on the computer.If you have any third party security software installed on the computer disable it and check if it works. Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks. Method 2:Follow the steps from the below link:How to troubleshoot possible causes of Internet connection problems in Windows XP:http://support.microsoft.com/kb/314095 Also refer: Troubleshoot Internet connection problems:http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-Internet-connection-problems Regards:Samhrutha G S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.